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Shipping, Returns and Exchanges



Shipping


(There might be limitations in the delivery of some products outside European Union. As such, the client should, if located outside European Union, contact us by email before formalizing the order so we can confirm the feasibility of sending all the products concerned)

 

The dispatch, delivery and shipping of the Product(s) ordered on the Site are the responsibility of the respective Supplier(s)/Brand(s).

 

The dispatch of the Product(s) which make up the order will be done by the Supplier(s)/Brand(s) after confirmation of payment (verification) and of the existence of stock.

 

In the event that an order is composed of Products from different Suppliers/Brands, the dispatch deadlines and conditions may vary for each one of them.

 

For receipt direct from the source, with original processing and packaging, the Products are, with only a few exceptions, dispatched directly from the brand. Please note the delivery conditions of each brand for the Products on sale at J. LISBON. Delivery times are only estimates:

 

BASTONG

Free delivery to all countries available for order. Estimated delivery time of up to ten working days

 

BEYOND FABRIC

Free delivery to all countries available for order. Estimated delivery time of up to ten working days (up to seven working days for Europe, up to five working days for Spain and up to three working days for Portugal)

 

DIELMAR

Free delivery to all countries available for order. Estimated delivery time of up to ten working days (up to seven working days for Europe, up to five working days for Spain and up to three working days for Portugal)

 

DINIZ & CRUZ

Free delivery to European Union. 20€ for other selected countries (free for purchases of products of this brand from 200€). Estimated delivery time of up to ten working days (up to seven working days for Europe, up to five working days for Spain and up to three working days for Portugal)

 

GREEN BOOTS

4€ for Portugal, 8€ for Spain, 16€ for the European Union and 64€ for other selected countries (free, in either case, to purchase products from this brand from 200 €). Estimated delivery time of up to ten working days (up to seven working days for Europe, up to five working days for Spain and up to three working days for Portugal) after the items are produced.

 

GUAVA

Free delivery to European Union, 30€ for other selected countries (free for purchases of products of this brand from 250€). Estimated delivery time of up to ten working days (up to seven working days for Europe)

 

HACKETT

Free delivery to European Union, 20€ for other selected countries (free for purchases of products of this brand from 400€). Estimated delivery time of up to ten working days (up to seven working days for Europe, up to five working days for Spain and up to three working days for Portugal)

 

IDEAL & CO

Free delivery to European Union, 20€ for other selected countries (free for purchases of products of this brand from 300€). Estimated delivery time of up to ten working days (up to seven working days for Europe, up to five working days for Spain and up to three working days for Portugal)

 

INA KOELLN

Free delivery to all countries available for order. Estimated delivery time of up to ten working days (up to seven working days for Europe, up to five working days for Spain and up to three working days for Portugal)

 

KNOT

No shippping available outside European Union. 4€ for Portugal (free for purchases of products of this brand from 50€), 8€ for Spain and 12€ for the European Union (free, in either case, to purchase products from this brand from 200€). Estimated delivery time of up to seven working days for the European Union (up to five working days for Mainland Portugal)

 

LA PAZ

6€ for Portugal (free for purchases of products of this brand from 100€), 20€ for the European Union (free for purchases of products of this brand from 200€) and 26€ for the rest of Europe and selected countries (free for purchases of products of this brand from 300€). Estimated delivery time of up to ten working days (up to five working days for European Union and up to three working days for Portugal)

 

LES GARÇONS FACILES

No shippping available outside European Union. 15€ for the European Union and 8€ for France (free, in either case, to purchase products from this brand from 100€). Estimated delivery time of up to six working days for the European Union (up to three working days for Mainland France)

 

LOBO MARINHO

Free delivery to all countries available for order. Estimated delivery time of up to ten working days (up to seven working days for Europe, up to five working days for Spain and up to three working days for Portugal)

 

NOBRAND

Free delivery to European Union, 29€ to Brazil, USA and Canada and 39€ to other selected countries. Estimated delivery time of up to ten working days (up to five working days to European Union and up to three working days for Portugal)

 

PARKA LONDON

Free delivery to European Union, Brazil, USA and Canada (20€ to other selected countries). Estimated delivery time of up to seven working days (up to three working days for the United Kingdom)

 

PORTUGUESE FLANNEL

Free delivery to European Union, 20€ for other selected countries (free for purchases of products of this brand from 200€). Estimated delivery time of up to ten working days (up to seven working days for Europe Union and up to three working days for Portugal)

 

SCALPERS

Products unavailable

 

TAG HEUER

Deliveries are only available in Portugal. The customer will be contacted (the same day or within the next business day, at least) to schedule the delivery

 

WESLEY

Free delivery to all countries available for order. Estimated delivery time of up to twelve working days (up to nine working days for Europe, up to seven working days for Spain and up to five working days for Portugal)

 

WOLF & SON

5€ for Portugal and Spain, 15€ for the European Union, 20€ to Canada and USA and 30€ for the rest of selected countries (in any of these cases, free for purchases of products of this brand from 200€). Estimated delivery time of up to ten working days (up to seven working days for European Union and up to three working days for Portugal)

 

WLROD

No shippping available outside European Union. Free delivery to European Union. Estimated delivery time of up to six working days for the European Union (up to three working days for Mainland Portugal)

 

+351

5€ for Portugal (free for purchases of products of this brand from 70€), 8€ for the European Union (free for purchases of products of this brand from 125€) and 12€ for the rest of Europe and selected countries (free for purchases of products of this brand from 180€). Estimated delivery time of up to ten working days (up to five working days for European Union and up to three working days for Portugal)

 

 

Returns and Exchanges


The Customer has the right to withdraw from this contract and the possibility of exchanging and returning the products purchased through this Site.

 

In order for a Product to be exchanged or returned the following conditions apply: (i) it must be unused, (ii) it must be in the same condition as it was received by the Customer and (iii) it must be returned as it was sent by the Supplier/Brand to the Customer, properly packed in the original packaging received by the Customer.

 

The exchange and return of Products acquired through the Site and the withdrawal from this contract must be done within the maximum period of 14 (fourteen) days counting from the date of receipt of the Product(s) by the Customers.

 

In order to meet the deadline of 14 (fourteen) days for exercising the right to withdraw from the contract, the Customer’s communication regarding the exercising of this right must be sent to the Company before the end of this period.

 

For the purpose of exchanging and returning Products the Company will send a return form that must be filled in by the Customer, regarding their return. The Customer must (i) send an email to the electronic mail address info@jlisbon.com notifying the Company of their unequivocal intention to make a exchange or return, making express reference to the Product(s) that they intend to exchange or return, (ii) properly fill out the return form, (iii) place it with the Product that is to be exchanged or returned and (iv) ship the Product together with the form to the address of the Supplier/Brand indicated on the form.

 

If the order to be exchanged or returned consists of Products from more than one Supplier/Brand, one return form must be filled out for each Supplier/Brand.

 

Under no circumstances - unless expressly indicated to the contrary - may the Product be sent to the Company's address.

 

In the event of a exchange or return, the Customer is solely responsible for the Product until it is received by the Supplier/Brand in the condition required for this purpose.

 

The Customer shall cover all costs inherent in the exchange or return process, except where this arises from a defect in the Product. In the latter case, after receipt of the Product by the Supplier/Brand, the Company shall refund the Customer for the value of the Product, including the costs, duly proven by the Customer, of returning it.

 

If, after receipt of the Product sent by the Client to the Supplier/Brand, the packaging is damaged or the Product shows signs of use, the Customer will not be reimbursed for the value of the Product or for any costs inherent in its return.

 

For the purposes of this clause and this Contract, “receipt of the product” is understood as the moment at which (i) the Products ordered are delivered to the address of the Customer or the address of the Supplier/Brand (in the case of return), independently of the person who signs the delivery slip, if applicable; or (ii) the moment at which the Products ordered are picked up, or the date on which they were not delivered to the address for reasons attributable to the Customer or Supplier/Brand, as applicable, without prejudice to any increases regarding shipping costs